Group 1 Software, a provider of customer relationship management (CRM) enabling software solutions, announced that the Kansas City, Mo., Water Services Department has selected its DOC1 Digital customer communications solution. The Kansas City Water Services Department will utilize the DOC1 Digital system to generate print and electronic customer communications for delivery to its 170,000 customers. DOC1 Digital is a member of the DOC1 suite for customer communications management, which permits enterprise-wide creation and management of highly personalized customer communications and messaging campaigns for multi-channel delivery.
"We selected DOC1 Digital due to its flexibility and ability to generate customer-friendly communications," said Miguel Echeverria, IT manager for the Kansas City Water Services Department. "The Group 1 solution will enable us to provide our customers a more detailed explanation of the charges for each of the services we offer. Our customer service representatives will also be able to view a PDF copy of the customer's bill while handling inquiries. We also intend to utilize DOC1 Digital's electronic delivery capabilities to provide customer bills via email and the Web in addition to our printed communications."
The DOC1 suite enables companies to communicate with millions of customers using targeted, one-to-one communications via the customers' preferred delivery method. DOC1 Digital delivers dynamic documents in native HTML or PDF and offers powerful online presentment, enrollment, notification and payment processing options. The technology enables businesses to offer on-line billing to its customers quickly, with a lower cost of entry and ownership than standalone EBPP or print-based document generation systems. With DOC1 Digital, business marketers can create and manage personalized messages for multichannel delivery that cross-sell additional products and proactively target at-risk customers with attractive service offers. DOC1 Digital additionally provides consistency across all channels for corporate branding and marketing messages, increasing response rates and contributing to a rapid return on investment from messaging campaigns.
"We are most pleased that the Kansas City Water Services Department has selected DOC1 Digital to generate print and Web-based business communications," said Alan Slater, president of Group 1's DOC1 Division. "With a rapid implementation, lower cost of entry and reduced maintenance costs, DOC1 Digital will accelerate the Kansas City Water Services Department's return on investment from this innovative single-source technology."
Source: PRNewswire
