What water systems can learn from digital billing and payments research

Jan. 11, 2024
As digital billing and mobile payments gain prominence, water and wastewater utilities must adapt without leaving behind customers without access to digital technologies and bank accounts.

Digital and online billing continue to gain traction as the primary means of paying utility bills, including water, sewer and storm water. But with that transition, some customers can be left behind. How can you accommodate their needs?

Sara Phelps, vice president of payment operations for InvoiceCloud, shares Invoice Cloud's latest research on digital billing and payments, growing trends in how customers pay digitally and what this means for water and wastewater utilities.

Additional Resources

2022 Wastewater Cover Keen Eye Marketing 025 Final (1)
Utility Management

New billing system alleviates bottlenecks for a South Carolina utility

Mount Pleasant Waterworks customer services manager Nicole Bates explains how to leverage the customer payment journey to increase self-service and reallocate resources.
How a utility handles customer complaints and the flexiblity it provides in paying bills can impact the utility's bottom line.

6 Ways to Build a Strong Debt Management & Risk Framework

Why effective debt management should be front and center for every water utility executive.

Sign up for More Wastewater Digest Content

Connect with WWD on Social Media 

About the Author

Bob Crossen

Bob Crossen is the editorial director for the Endeavor Business Media Water Group, which publishes WaterWorld, Wastewater Digest and Stormwater Solutions. Crossen graduated from Illinois State University in Dec. 2011 with a Bachelor of Arts in German and a Bachelor of Arts in Journalism. He worked for Campbell Publications, a weekly newspaper company in rural Illinois outside St. Louis for four years as a reporter and regional editor.