American Water will play an active role in the National Association of Regulatory Utility Commissioners’ (NARUC) 127th Annual Meeting from Nov. 8 to 11 in Texas. American Water will have a presence at the conference with several expert presenters, including president and CEO Susan Story.
On Nov. 8, Jim Jenkins, vice president of Rates & Regulatory Policy, will participate in a panel titled "Convergence Consortium." The session will feature presentations from subject-matter experts, who will brief the consortium on recent developments, highlight emerging issues and identify possible areas of inquiry.
On Nov. 9, Brian Bruce, president of New York American Water, will participate in a panel titled “Leveraging Technology for Customer Engagement.” The panel will explore the need for a better understanding and deeper relationship between the water utility and customer. An overarching theme of the panel will be how technology plays a role in educating on the value of water and building the underlying customer experience.
Also that day, Don Shields, vice president and director of engineering for New Jersey American Water, will discuss technological advancements and innovative practices being employed to detect and reduce leaks in a panel titled “Advancements in Leak Detection and Pipeline Condition Assessment.”
On Nov. 10, president and CEO Susan Story will participate in a panel titled "Challenges Coast to Coast: Consumers, Convergence, and Change." The session will explore areas where state and federal regulators and industry can work together to address common challenges and examine how regulators can encourage, facilitate, and leverage the convergence taking place in the utility space.
Also that day, Rob Raffaele, manager of Information Technology Domain Architecture, will participate in a panel regarding “The Impact of IP-Transition on Electric, Gas, and Water Utilities.” With the communications sector rapidly evolving, this panel will focus on the Internet Protocol (IP)-transition impact and how IP-based services are quickly replacing time-division multiplexing services.
Source: American Water