Neda Simeonova is editorial director of Water & Wastes Digest. Simeonova can be reached at [email protected] or 847.391.1011.
Having the right tools on hand is critical for any business, and water utility billing is no different.
With technology advances, including the development of various handy smartphone apps, a growing number of utilities are providing their customers with innovative billing and payment options.
In addition to convenience and better customer service, the trend also is driven by reduction of utility expenses, the opportunity to grow revenue and overall efficiency in billing processes.
Has your utility implemented new automated billing process to help increase customer satisfaction and boost efficiency and productivity? Share your stories at [email protected] or leave a comment on WWD’s website.