IDModeling Inc. has been selected by the city of Morgan Hill, Calif., to deploy its flagship smart water enterprise software, Sedaru. The real-time solution to connect organizational data, systems, and people across the water enterprise leverages IDModeling's hydraulic, asset and operational management analytics so utilities can anticipate water operations, understand impacts and solve problems for energy, quality, water resource and asset management initiatives.
The city of Morgan Hill's utility billing office provides water and sewer services to more than 12,200 customers in the southern Santa Clara Valley. According to Morgan Hill's Utility Systems Manager Mario Iglesias, there is a growing demand on utilities to maintain their staffing and manage costs while still providing the best customer service.
"In response, Morgan Hill looks toward technology—such as Sedaru—that delivers in-depth system knowledge, right when our team needs it," said Iglesias said.
IDModeling worked with Morgan Hill to deploy Sedaru as their smart water network, connecting their field and office operations by integrating their Esri-based GIS and CMMS for their field crews into a single operating platform to enable accessible, role-based water analytics.
"In the past, we weren't easily able to find customer service information we needed. Now, with Sedaru, tasks get assigned and data gets updated in real-time. All this allows accurate information to be readily available to the field crew and our team in the office, thereby increasing efficiency and saving time," Iglesias said.
Having Sedaru in place also increases accuracy when doing the job, according to Iglesias. The field crews can review the history of a particular asset or area of the system to identify previous blockages or damage to a pipe.
"With Sedaru, field crews know their tasks and data gets updated immediately, so monthly reporting and measuring progress is no longer just visible to the boss but also to any employee," Iglesias said. "Sedaru gives our team all the relevant information to go out there and do an accurate, efficient and thorough job, and that builds our team's morale. The accuracy, efficiency and team morale—all of these are issues addressed by Sedaru."
Morgan Hill's operations and maintenance team uses Sedaru as a core part of their everyday work. Users in the office can assign maintenance tasks specifically on those assets that need it most and are most critical for system operations. Field crews use it to get assignments, track work, document the history of the system so all users can benefit, and to respond to customer requests with total system awareness.
"We're very grateful to continue our long relationship with Morgan Hill," said Kevin Koshko, Sedaru product director. "Their forward-thinking team immediately grasped the benefits of Sedaru, and we are excited that they are planning to connect their sewer data to Sedaru this year so the entire utility can benefit from its connected smart network analytics."
Source: IDModeling Inc.