Massachusetts Utility Chooses MeterSense, CustomerConnect

Jan. 18, 2013
System will interpret and act on raw meter data & engage customers in energy-savings programs

Braintree (Mass.) Electric Light Department (BELD) has chosen MeterSense and CustomerConnect, Harris Utilities’ meter data management (MDM) solution and customer engagement solution (CES), to make operational decisions and bring the value of its infrastructure directly into the hands of its customers.

MeterSense is an advanced MDM solution that transforms raw smart meter data into business intelligence and enables utilities to improve business process and enhance customer service. CustomerConnect is a web-based data presentment tool that enables customers to access and interpret their consumption patterns, which helps them make smarter choices about resource use, reduce their bills and support utility conservation goals.

BELD, which has been a customer of Harris Utilities since 1999, provides electric services to approximately 16,000 residential and business customers in eastern Massachusetts. The utility began the deployment of its advanced metering infrastructure (AMI) in June 2011 and supplemented that new technology with an MDM and a CES to draw optimal value from its hardware investment. Specifically, it sought an MDM solution that integrated with its existing enterprise solutions, offered advanced analytics functions and automated routine processes. BELD also wanted a CES that was easy to use and could encourage more end users to participate in conservation programs.

“We expect to use MeterSense to eliminate all the manual processes we follow now and therefore save time and money. We also plan to use the solution to help us make better business decisions about setting rates and making investments, and to perform deep analysis into events, alarms and losses on our grid so we can understand why these problems occur and solve them quickly,” said Gail Cohen, Business Manager at BELD.

Source: Harris Utilities SmartWorks