EnWin Utilities Ltd. has chosen Harris Utilities to enhance its customer services and enable consumers to better manage their resources. EnWin will deploy NorthStar for its customer information system (CIS), MeterSense for its meter data management and CustomerConnect for its customer engagement solution.
The Windsor local distribution company needed a system that would turn raw meter data into high-quality, actionable intelligence. EnWin wanted to give its customers the tools they need to measure, monitor and manage usage patterns, assess usage data and oversee account-management functions.
The NorthStar solution will integrate the utility's key applications and provide access to actionable data across the entire CIS, which will enable EnWin to better focus on aspects of its operations that impact the customer. By transforming meter data into valuable business intelligence and connecting utilities with their customers in innovative new ways, MeterSense and CustomerConnect will help EnWin improve operations and enhance customer service.
“We’re thrilled to be able to provide our customers with the tools they need to first understand and then better manage utility costs,” said Michael Duben, vice president, customer relations at EnWin. “Over the next 18 months we will implement technology that will empower our residential and commercial customers with the information they need to make smart decisions about consumption, conservation and cost control.”
“Utilities see how powerful it can be to bring the value and intelligence of the smart grid directly to consumers,” said Norm Daigle, executive vice president of Harris Utilities SmartWorks. “Putting end users in command of their own resource use is the quickest and most comprehensive way for utilities to achieve demand management.
EnWin will be able to take essential data that residential and commercial consumers need to track and modify consumption, engage in crucial resource conservation programs, give them direct, unprecedented insight into their resource-use patterns and deliver a new bill format to its customers. With better awareness, their customers will make smarter choices, save money on their utility bills and help EnWin meet its conservation goals.