The U.S. Environmental Protection Agency’s (EPA) Water Infrastructure Resiliency and Finance Center, in collaboration with the ...
Can optimism help you make an extra $10,000 to $20,000 a year? It can if professional optimism is practiced in all sales situations. Many salespeople give up easily or are beaten not by the facts but by their pessimistic interpretations of what the customer says. Often optimism is the reason rookie salespeople do so well. Some are too inexperienced to recognize all of the problems that come up when trying to sell. We can't forget all that we know, but we can use it to ask for the order one more time.
Use optimism from the very beginning of the sale to the end. For example, have you been told, "I'm just looking?" Some salespeople may feel resentment and accept defeat, but the optimist will say, "That's OK. Everyone starts out looking. It's the place to start to help you make a good decision." And with that, optimism turned a dampening statement into a springboard for the sale.
Another common statement is, "We haven't checked with our bank." It might stop the sale, but an optimist calmly counters with, "Good. That gives you time to check with them, and it gives us time to make sure you are getting the best deal from your bank before we install your equipment."
The customer will use statements throughout the sale process designed to dampen enthusiasm. Always turn everything into a positive. For example, if the customer says, "That's a lot for soft water," don't assume they mean they don't want to buy it. You could counter with an optimistic, "That's what some customers thought at first, but here is why they changed their minds and decided it's more than worth the purchase price."
Comebacks are not ad-libbed by great salespeople; they work on developing them for later use. Work on your supply by writing down statements that ended the sale and work on optimistic replies.
Price also calls for optimism. When asked the price, try prefacing it with an opening such as, "That's the best part, all the equipment we talked about tonight-the softener, purifier, shut-off valve, installation and a full half-ton of salt-is only $3,600 or approximately $45 per month. Isn't that great?" Look at all the sales tools built into that sentence. Notice the opening is very optimistic, making the client receive the price in a positive light. Then the sentence goes on to list all the features the client liked in order to build his desire. Also notice that the phrase "a full half-ton of salt" sounds like a lot more than "12 bags" or "$60 worth of salt." Finally, he ends with a simple, "Isn't that great?"
Why are these sentences similar?
Many salespeople take these to signal the end of the sale; however, they don't say the customer doesn't want to buy the equipment. Here are some replies.
Replies might not always work in all cases. Work on developing your replies. Remember, an optimist doesn't look at how many times these strategies fail, he concentrates on how many times they succeed.
About the Author
Carl Davidson is president of Sales & Management Solutions, which provides sales and management training designed exclusively for the water equipment industry. For more than 13 years, he has helped more than 1,400 companies in seven countries. For a free demonstration tape and catalog, contact the company at 800-941-0068; www.salesco.net.