Jul 01, 2015

New York City Program Produces $98 Million in Annual Benefits

The program has helped stabilize rates for 9 million New Yorkers

New York City Veolia partnership

The New York City Department of Environmental Protection (DEP) recently received approval for a FY 2016 rate increase of 2.97%—the lowest increase in 15 years—due in part to a Peer Performance Solutions (PPS) partnership between DEP and Veolia North America. Since the beginning of the program, called Operational Excellence (OpX), DEP and Veolia have implemented more than 80 initiatives in water and wastewater treatment, metering and procurement that are resulting in an annual recurring cash benefit of $98 million.

Started in 2011, managers and front-line employees of DEP and Veolia have worked together to help the agency improve the operation and maintenance of the city's water and wastewater systems and achieve the goals in DEP's strategic plan. The OpX program identified key areas for improvement based on five themes: efficient and sustainable use of resources and materials; enhanced workforce effectiveness; improved revenue collection; development of a metrics-based performance culture; and strengthening DEP's support services.

"Water and wastewater employees are often the quiet heroes in a community, delivering public services that are vital to the community, economy, public health, and the environment," said William J. DiCroce, president and COO of Veolia North America's Municipal & Commercial Business. "We're very proud to be part of this ongoing partnership and to supplement DEP's many programs to ensure excellent, cost-effective services."