During WaterSmart’s next WaterSide Chat, Todd Arnold, author of “Rethinking Utility Customer Care,” will address utility customer service and the transformation of the customer experience caused by the always-connected, always-on consumer. Todd is managing principal of Smart Customer Insights, LLC, and is a utility industry veteran with over 40 years of experience.
Today’s consumers demand much more from companies. It’s time to rethink utility customer care and harness the opportunities these connected technologies present to engage the new-utility consumer and create high-value relationships.
Arnold’s insights on “Rethinking Utility Customer Care” will provide analysis into how digital connectivity is disrupting customer service models and creative solutions required to remain current.
The WaterSide Chat will take place on March 29, 2016, from 11 a.m. to 12 p.m. PST.
Register for this WaterSide Chat here.
Source: WaterSmart
