Endress+Hauser inaugurated a new 80,000-sq-ft Customer Center in Greenwood, Ind. This $16 million investment in infrastructure helps to optimize customer support.
“We want to be close to our customers providing the best possible support,” said Matthias Altendorf, CEO of the Endress+Hauser Group. “Our investments reflect both our commitment to customers in the process industry and our promise to sustainably generate outstanding value for them.”
In the last five years, Endress+Hauser will have invested approximately $150 million into its U.S. operations in order to expand its flow, level, pressure, analytical and temperature manufacturing capabilities as well as investments in support structures, projects, services and training organizations. This figure does not include expenses related to the recent acquisitions of SpectraSensors Inc. and Kaiser Optical Systems Inc.
The new Customer Center includes a training facility with multiple classrooms and its largest process training unit (PTU) controlled by Rockwell Automation’s PlantPAx system for real-world process simulation with more than 120 measuring points.
“Customers can send operators, maintenance personnel, engineers and other process people to our new Customer Center to get hands-on, real-world application expertise in a state-of-the-art customer training facility,” said Todd Lucey, managing director of Endress+Hauser Sales Center USA.
“Five to 10 years ago we had a handful of products at a typical customer plant site and the customer expected us to deliver high quality instruments,” Lucey said. “But today, the whole plant is full of Endress+Hauser instruments so expectations are considerably higher on us in terms of our capability to support them and help solve complex customer problems. Frankly, the more complex problems we solve, the more complex problems we get from our customers which is really the position we want to be in—and we look forward to that challenge.”
The Customer Center allows Endress+Hauser to provide additional, tailored service and support to its customers, for example with factory acceptance testing. Training, repair and calibration are now stationed under one roof, with additional space for increased customer technical support.