Neda Simeonova is editorial director of Water & Wastes Digest. Simeonova can be reached at [email protected] or 847.391.1011.
Good customer service is essential for any successful business, so why should water and wastewater utilities be any different?
With many water and sewer rates on the rise—not to mention dilapidating infrastructure in need of continuous funding—customers need to feel confident that their questions, concerns and problems will be properly addressed.
A number of water and sewer systems are making an effort in this area and now offer various customer service options, including online bill payment, problem report portals and e-mail alerts. Additionally, some authorities’ websites feature a quick list of frequently asked questions, important water-saving tips and notifications of water emergencies that may result in service disruptions.
In today’s uncertain economic environment, customer service can make or break a business, and the business of water and sewer systems is no exception. We invite you to share your unique customer service programs at [email protected].