New Sensus technology improves efficiency
The department serves 52,000 customers. It relies on Sensus iPERL water meters and the FlexNet communication network, managed by Sensus Software as a Service (SaaS). Now technicians can access data in real time.
“The attentive customer service and guarantee behind the product was the deciding factor in choosing Sensus for our water management needs,” said Harry L. Johnson, III, water commissioner, City of Youngstown. “We have a high level of commitment to our employees and our customers.”
With 4,000 iPERL water meters installed—and about 46,000 to go—the city is already reaping benefits from the technology.
“Partnering with Sensus allows us to reallocate roles and responsibilities for our technicians,” Johnson said. “Now, we can proactively notify customers as we notice unusual changes in water usage, increasing workflow efficiencies and enhancing customer service.”