Cost saving management of service work

July 13, 2002
"We sell water softening systems," says Kinetico IS Manager Ned Sherry. "We install them, and we do service calls. We deliver salts, and one store delivers water. We needed a package that could handle the service call scheduling, generate an invoice, and track the history. We also need to track the customer financially -- what equipment they have, the serial numbers, how many times we went out there, and so forth. So we wanted a package that did accounting and also handled the service aspect." This list of requirements led Sherry to the partnership between AccountMate and Prism Visual Software, Inc. "The interface between the two packages is seamless, and you don't even know that you're using two different packages."