From weather advisories to water and sewer bills, ways to save water, customer service,
general news and watershed protection, most water systems around the country have
implemented some type of a public outreach program.
These programs are designed to educate customers about water systems’ involvement in
different functions, projects and efforts. Furthermore, they help with basic but important
functions, such as billing notices or service termination due to delinquent water and
Staying in touch with customers allows water systems to provide the best possible
services, which is an integral part of the customer-provider relationship. Additionally,
it allows departments to promote unique programs such as payment plans for overdue
bills, deferrals and other forms of assistance. These programs not only prevent service
terminations but also help with revenue recovery.
Because some service providers’ public outreach programs are more dynamic than others,
WWD would like to hear about the type of unique programs and customer service efforts
that are offered by your department.