Public Utility District #1 of Benton County, Wash., (Benton PUD) has chosen MeterSense, Harris Utilities SmartWorks’ meter data management (MDM) solution.
MeterSense is a meter data management solution that transforms raw smart meter data into business intelligence and enables utilities to improve business processes and customer service. It offers analytics, reporting tools and functionality to enable business process improvements.
Located in Kennewick, Wash., Benton PUD delivers electricity to approximately 50,000 customers. Benton PUD chose MeterSense to allow the district to leverage the interval data collected by the advanced metering infrastructure system. MeterSense offers a validation, estimation and editing (VEE) function, which transforms the large amounts of interval data into valuable business intelligence for Benton PUD. With this information, Benton PUD will use the system to provide customers with precise usage information. Benton PUD employees can access the Web-based user interface for customer service, system planning, troubleshooting and analysis.
Additionally, Benton PUD plans to leverage the system to provide customers with information via a customer Web-portal, offer prepay options, and provide better Outage Management through integration with Benton’s existing OMS.
“MeterSense is an MDM solution that exceeds our needs. Its user friendly interface, powerful VEE functionality and large library of in-depth reports made Harris Utilities SmartWorks a clear vendor of choice,” said Chris Folta, Manager of Information Services at Benton PUD.
Benton PUD plans to go live with MeterSense in June 2014.
“MeterSense is an excellent solution to help Benton PUD enhance customers’ engagement and reach customers in a new way,” said Chris Lewis, Executive Vice-President of Harris Utilities SmartWorks. “It’s exciting when customers such as Benton PUD get the most value out of the MeterSense solution. By using MeterSense’s intricate functions such as automation and analytics, Benton PUD will optimize their use of the MDM solution to better serve their customers.”
Source: Harris Utilities SmartWorks
