Systems & Software, Inc., a leading customer information systems provider empowering the utility industry, announced that El Paso Water Utilities (EPWU), with help from EMA (a leading utility and public works management and technology consulting firms, who will be responsible for the contract oversight), has chosen the company’s award-winning enQuesta system. enQuesta was ranked by UtiliPoint’s 2006 Technology Vendor Analysis Matrix as the number-one choice for Municipal Customer Care and Billing.
EPWU processes nearly 600,000 billable items per month, and this number is increasing. A sizeable expansion plan is in place for EPWU, due to an additional 20,000 troops soon-to-be stationed at Fort Bliss.
“Keeping in mind this rapid growth for EPWU in the foreseeable future, it was imperative for us to streamline the creation of accounts,” said EPWU General Manager Ed Archuleta, who has been recently appointed to the National Infrastructure Advisory Council by President George W. Bush. The Advisory Council advises the president on the security and protection of the country’s critical infrastructure and its information systems.
“With enQuesta, EPWU will be able to lay the foundation to implement additional customer service-oriented initiatives by leveraging Interactive Voice Response (IVR) enhancements and Web Connect, Systems & Software’s real-time, customer facing web access solution,” Archuleta added. Both of these extended offerings will provide customers with on-demand account information.
As an environmentally conscious organization, water conservation and wastewater management is also a high priority for EPWU. EPWU requires a solution that can maintain complex conservation rates and resulting customer rebate options. Equally important is the ability to bill (total suspended solids/biological oxygen demand) charges on a per-customer basis.
“enQuesta provides these types of superior billing capabilities and will also enable us to improve data access, increase reporting capabilities and maximize workflow efficiencies,” said Armando Renteria, the chief information officer for EPWU.