Alliance Data Systems Corp., a leading provider of transaction services, credit services and marketing services, announced that its utility services business is working with Hampton Roads Sanitation District (HRSD) to provide a breadth of consulting services related to CIS selection, improvement of business processes and project management. The agreement highlights Alliance‚s utilities consulting capabilities, and ability to customize solutions for its water, gas and electric clients. HRSD provides wastewater services to more than 1.6 million people in 17 cities and counties throughout southeast Virginia.
Under terms of the agreement, Alliance is providing the following services for HRSD: strategic sourcing and CIS selection, which was recently completed in February; redefining and streamlining of business processes that coincide with the CIS; and project management to ensure a successful implementation of the CIS. The agreement reflects Alliance’s unique ability to offer a “one stop shop” for consulting services from leading a utility through the initial complex software selection process to actual implementation and project management. It also reflects Alliance’s ability to provide customized solutions for utility clients, the delivery of which
is efficient and within the required timeframe.
“Working with Alliance has been a rewarding experience for HRSD. The company’s understanding of utility customer care services coupled with their professional staff of knowledgeable consultants made the process go smoothly,” said John Maniscalco, director of Finance and Administration for Hampton Roads Sanitation District. “It was important to our business that these improvements be seamless to customers, and equally so in choosing a consulting partner who understands this. The results are most apparent in the improved services our customers and support services now experience.”
According to Brent Dreher, vice president, business solutions and development for Alliance Data Systems‚ Utility Services, Alliance worked closely with Hampton Roads to identify the best CIS solution, and helped customize it to meet their unique needs. “Our inherent understanding of business process management services like bill print and collections, as well as our extensive experience in CIS selection, hosting and management, enabled us to respond to HRSD’s needs, and to do so in a timely manner. Alliance’s reputation for catering to the needs of our clients combined withour unmatched industry experience means our customers can count on us for reliability, quality and operational effectiveness.”