May 10, 2011

Florida Officials Debut Water Component in Aclara’s ENERGYprism

Utility experts are first to add analytical water data to the application

Utility officials in Tallahassee, Fla., are the first to add presentation and analysis of water data to Aclara’s ENERGYprism online customer-care solution. The application shows customers how they are using electricity, gas and water.

The utility’s addition of water analysis augments its customer service initiative to give city residents their consumption information, bill explanations, conservation tips and more options for connecting with the utility online.

ENERGYprism for water operates in a similar way to Aclara’s applications for presenting electric and gas data, showing customers a breakdown of indoor and outdoor water usage. Breaking it down further, the system estimates how much is used for appliances, such as the dishwasher, as well as how much goes down the drain in sinks, toilets and showers.