Editor-in-Chief Elisabeth Lisican showcases a handful of features to read in the April 2017 issue of Water & Wastes Digest.
Just how important is it to the water treatment industry?
I spend a lot of time at my seminars preaching about
prospecting. I am met with many enthusiastic responses mixed with many rolled
eyes of those who are sick of hearing about prospecting. I am writing this
article to point out how important prospecting is to your career if you are in
sales and to the company if you are in management. Often we get proficient at
things we do not initially like if it is important. The following is a snapshot
at just how important prospecting is.
The Big Picture for Salespeople
One reason many of us ignore prospecting is that it seems
like a big effort for a small return. The truth is, the return is huge. Let's
say you made a commitment to self-generate six demos per month. That is only
1.5 per week. Do you think you could do that if you really wanted to? I always
use a line at my seminars saying "this won't put your kids through
college" but I realize now how wrong that is.
Six extra demos per month would result in two extra closes
if you close at the national average closing rate of one sale per three demos,
although your closing rate will be higher on self-generated leads. Two extra
closes per month at an average commission of $300 each means extra earnings of
$600 per month. That is enough to lease a new Mercedes. Assume for a moment
that you invest that $7,200 per year in a IRA at a 6 percent return. In 10
years, you will have saved $93,600. In 20 years you will have saved $207,897.
It could mean the difference between college for your kids and none, or between
a nice retirement for you and poverty. This monumental difference in your life
can be yours for only six extra demos per month or 1.5 per week.
The Big Picture for Owners/Managers
You may be asking yourself as the owner why your salespeople
do not realize that and do something about it. Take a look at the big picture
for owners. If a salesperson sold two extra per month and made $600 commission,
you would probably make $1,400 in gross on those two sales after you pay
commission. (I am using a figure of $1,000 gross profit per sale less the $300
commission paid for two sales per month.) That means for every salesperson you
have who is not selling just two extra sales per month by prospecting, you are
losing $1,400 you could be making. This virtually is net profit, because none
of your other expenses need to increase to get these sales.
If you have one salesperson who you encourage to follow a
program that netted two sales per month and you made the extra $1,400 per
month, in 10 years you would earn $194,382 and in 20 years $455,262. That is
for one salesperson. If you have four, this minimum little prospecting plan
would allow you to earn more than $1.8 million for your retirement.
That is the big picture. Best of all, it requires very few
extra hours. It merely is better use of the time and resources you and your
staff already are spending.
Some people say, "Carl, I tried prospecting once, and
it didn't work." Well, most
of us buy lottery tickets or go to Las Vegas even though it does not work--in
the vague hope we may make a big win. I am suggesting a program that costs
discipline and dedication that is guaranteed to pay off big over the years if
you stick with it.
Some people tell me they are happy to just work the
call-ins, and they keep fairly busy doing it. It is a great way to live now
with no pressure, no rejection and no goals, but what if you really need an
extra $500,000 or more in a few years? Where will you get it? It could have
A Sober Look at Reality
Compare ourselves with other industries. The lowest paid
salespeople on earth are the ones who wait for people to come in. For example,
in automobile sales, 80 percent of the salespeople barely get by. They wait at
the door. The 20 percent that do well are the ones who prospect. I met a top
Volvo salesperson at a seminar who refuses to take floor leads because she says
they are harder to close than the ones she brings in.
There are industries such as insurance, real estate,
mortgages and many others where the company provides no leads. Salespeople do
very well in those fields. You can't really see too many situations where
salespeople make big money based on walk-ins or call-ins.
I'm a Great Closer
In the age of specialization that we live in, many of us
think there are closers and prospectors. The truth is that you can never close
your way to riches. For example, the company gives you one demo per day from
call-ins. That is the industry average--20 demos per month. If you are like
most, you close six times in the month. If you earn $300 per sale, you would
earn $1,800 for the month. That puts you just above the poverty line. Assume
you become a great closer and close 66 percent (that is twice the national
average). You now make $3,600 per month. The fact is that if you could close
100 percent of every demo you do, you would make only $5,400 per month. A
person who can close 100 percent deserves more.
The only way to make your fortune is to become a master
prospector. Even if you are not great at closing, prospecting will make you
You may be wondering why everyone does not do it, especially
since it is an easier way to make more than to learn to close them all. Many
sales forces unofficially are led by poor salespeople who try to drag others
down to their level of mediocrity. They realize that they would look bad if
everyone worked at the level they could, so they are negative and do their best
to stay on top by keeping others down.
The other reason few succeed is that it takes discipline
over a long period of time. That is not something our society encourages. The
fact is there is not much traffic on the extra mile. If you want to be a
millionaire, you will have to rely on inner strength and discipline.
The fact is, it is not easy to make it to the top of any
profession, especially sales. That is why they pay people who do so much. They
are unique and valuable.
Your level of prospecting is the true measure of your belief
in the company, product and yourself. If you want to make it to the top, read
"Three Ways to Boost Your Prospects."
Many great philosophers say that the key to success is in
our own backyard. This could not be truer for those of us who sell. It takes
effort and discipline, but we should all be grateful we have chosen a career
where we can become millionaires if we only are willing to try.