Neda Simeonova is editorial director of Water & Wastes Digest. Simeonova can be reached at [email protected] or 847.391.1011.
Whether as part of conservation efforts, better asset management or simply improved customer service, the number of utilities offering convenient and efficient billing payment methods is growing rapidly.
We are already familiar with the benefits of e-billing alone—both for the utility and customers: There is one less piece of mail to sort through, customers receive their bill as soon as it is released, mailing delays can be avoided, and, of course, e-billing saves trees, energy and resources.
Smartphone apps also are gaining ground. While slightly behind the energy market, some water and sanitary districts are going mobile.
The Washington Suburban Sanitary Commission (WSSC), for example, has a WSSC Mobile App allowing customers to use their smartphones to pay their water and sewer bills, check on service alerts, report a problem, e-mail questions and easily access a lot of other important WSSC information, anytime, anywhere.
Is your utility in the process of implementing smartphone apps? E-mail us at [email protected].