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ViryaNet, Ltd., a leading provider of software applications that automate business processes for mobile workforce management and field service delivery, announced that Western Region Water Authority (Western Water), an Australian-based water utility, has contracted with ViryaNet to implement the ViryaNet solution.
Western Water, one of Victoria, Australia’s 13 urban water authorities, provides water and wastewater services to rural and urban customers in Australia. The company's field technicians perform unplanned and routine maintenance of corporate assets that are spread across 51,000 properties over an area of 3,000 sq kilometers.
Western Water service technicians engage in multiple tasks, including installing meters, making water and wastewater connections, repairing water and wastewater reticulation assets, maintaining recycling and purification equipment and more. Western Water intends to use the ViryaNet mobile workforce management product to improve the business processes and operational performance of its field service delivery organization, including scheduling and dispatching people and resources to various job assignments.
ViryaNet's mobile workforce management product consists of several solution components, including call taking, dispatch functionality, case management, workflow, field-based GIS support and powerful integration software.
The ViryaNet solution will help improve customer service levels, as crews will be able to respond more quickly to routine and non-routine work. Expected benefits are many and include resolving customer inquiries faster, as jobs are scheduled and begun sooner, as well as accurately reporting on field level activity in real-time.
ViryaNet's mobile workforce management product also will create an environment of continuous improvements, as staff will be able to collect information on capital assets, such as failure causes and repair type.
ViryaNet's product will integrate with several systems already in place at Western Water, including iET CRM, Hansen Assetlife and Infomaster GIS.
"Western Water is committed to the 'Triple Bottom Line'—environmental responsibility, a healthy community and top-notch customer care and service," said David McDonald, IT manager, Western Water. "These goals are achieved through our employee culture that fosters excellence and technology that supports all of our critical business processes. We intend to use the ViryaNet product as the foundation from which our business will evolve and grow."
"Western Water is a visionary organization that uses technology to provide operational efficiency, achieve market differentiation and ensure sustainable management of water resources," said Jeff Oskin, CEO, ViryaNet. "We are very pleased that Western Water has chosen to partner with ViryaNet. We also are delighted to continue to expand our market footprint in the Asia Pacific region."