American Water Employee Wins Customer Engagement Award

April 13, 2016
Kina Patterson is a customer service and sales representative at American Water

American Water, a publicly traded water and wastewater utility company, announced that one of its American Water Resources  subsidiary employees, Kina Patterson, customer service and sales representative, received the CustomerCount CEP Award at the Professional Assn. for Customer Engagement (PACE) annual spring convention. This award recognizes an outstanding member company for an individual’s performance during the 2015 calendar year.

“Kina places a high value on providing exceptional customer service and is most deserving of this award,” said President of American Water Resources Malcolm Conner. “At American Water, customers are our number one priority, and Kina strives to go above and beyond and puts each individual customer first. She continuously creates an excellent experience for our customers.”

Kina joined American Water Resources (AWR) in January 2015 and is extremely dedicated to her job.  She is known for her exceptional communication skills, leaving each and every customer happy. Her supervisor, Stephanie Hack, says that "Kina walks through the door with a smile every single day and each call reflects the smile she provides physically. As she performs her daily tasks, she works through every account thoroughly, paying very close attention to detail and completing them in a timely manner."

Kina received the award at the National PACE Conference in Orlando, Fla. In addition, Shirley Adams, a claims representative for AWR, was recognized as a runner-up for the same award at the conference.

Source: American Water

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