Avoiding Consumer Complaints   Water Quality Products June 2003   G.A. "Andy" Marken
It's precisely at times like these that companies must be especially concerned about guarding and strengthening their customer relationships in the areas of product and service reliability to preserve the integrity of their operation. Consider taking a day to gather information on how your organization actually is operating from the standpoint of consumer protection.
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New Directions in the Activated Carbon Industry   Water Quality Products December 2002   Henry Nowicki, Ph.D., Mick Greenbank, Ph.D., and Barbara Sherman, PACS, Inc.
In the last two decades, the price of activated carbon (AC) has fallen 75 percent. Many lower cost varieties have sufficient quality to be useful in many applications. The price reduction, along with maintaining reasonable quality, has created changes in the industry. This article describes how those potentially influence the direction of the industry.
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Routing Issues: From Paperwork to PDA Efficiency   Water Quality Products October 2002   Lorraine Keating, Prism Visual Software, Inc.
By now, handhelds have enjoyed enormous popularity in any industry that deals with deliveries, services or exchanges. The bottled water and water treatment industries are not an exception. PDAs enhance performance, accuracy and cost-efficiency.
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Beyond the Hype of CRM   Water Quality Products December 2001   Lorraine Keating, Prism Visual Software
For water treatment companies, automated Customer Relationship Management (CRM) software is a necessity for becoming a successful, well-organized and customer satisfying business. CRM software integrates daily business routines inside the office and on the road and takes care of repetitive and organizational tasks reliably and consistently. So look for the right CRM software product to get beyond the CRM hype into the down-to-earth improvement of your daily operational challenges.
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AMR: An Asset Comes of Age   Water Engineering & Management August 2001   John Hengesh
Automatic meter reading has helped water utilities and municipalities solve numerous challengesand significantly reduce expenses.
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Web-Based and Wireless REVOLUTIONS   Water Quality Products May 2001   Lorraine Keating, Prism Visual Software
The media predicts that virtually all work as we know it soon will be Web-based and wireless. With the proliferation of PDAs and cell phones, and with their continually decreasing costs, this statement is hard to refute. An article published in Software Technology magazine stated that to characterize this new technology as a "revolution" is an understatement. Rather it is a "cataclysmic change."
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Why Shouldn’t We Rebed This Ion Exchange Unit?   Water Quality Products February 2001   William J. Koebel, ResinTech, Inc.
When approaching a rebed of an ion exchange unit it is important to determine if it is the best course of action, how you will remove the resin from the vessel and your plan to load the new resin.
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Web Page Design   Water Quality Products February 2001   Arthur von Wiesenberger, The Bottled Water Web
With the right website, you, too, can join the exploding world of e-commerce, building a powerful Web presence and communicating effectively with consumers.

Asking Questions, Making Sales: Selling ‘Choice’ Makes Sense for Route Products, Too   Water Quality Products October 1999   Don Oster
With the growing popularity of potassium chloride as a "salt substitute" for water softener regeneration, why not offer a choice of softener regenerants? It could bolster your route sales at a time when more time-pressed consumers are attracted to home delivery for its time and work savings.

Adding Value to Your Dealership   Water Quality Products June 1996   Todd Frederickson
Many dealerships across the country are facing increased competition from all fronts. Price wars among dealerships mean everybody loses. We need to look at ways to increase our profit margins rather than take the path of least resistance and beat our competition on price