Home Subscriptions Events Calendar Newsletter Contact Us Search:  ARCHIVES News Articles Case Histories TOOLS Tank Calculators REFERENCES Buyer's Guide SERVICES Career Center SPOTLIGHTS Industry Links June 2008 June Card Deck ZONES Arsenic Decentralized Wastewater Filtration Flow Measurement Headworks Membrane Technology Pumps Ultraviolet Disinfection CURRENT ISSUE Click here for a subscription to Water & Wastes Digest Give us your feedback on our site. Change your subscription info Subscribe to our WQP/WWD Executive NewsSummary e-Newsletter. [ Infrastructure Security Menu ] Mutual Aid Brings Relief   Water & Wastes Digest January 2008   By Dan Knupp Disaster response lessons from Greensburg, Ks. PDF Version Virginia Utility Finds Innovative Solutions   Water & Wastes Digest December 2007   By Steve London Utility joins an ambitious upgrade program A Pathway to Sustainable Water Assets   Water & Wastes Digest July 2007   By Steve Allbee Confronting the infrastructure challenge head-on is fundamental to the public health, environmental quality and economic well-being of every community PDF Version Are You Maintaining Your Equipment?   Water & Wastes Digest May 2007   By Dean Carroll Water and wastewater equipment maintenance must be tailored to application and situation Crisis Preparation is Key   Water & Wastes Digest April 2007   By Jack W. Moyer How to properly communicate with the media and the public following an incident at your water or wastewater facility Pioneering MBR Technology in Missouri   Water & Wastes Digest April 2007   by Clare Pierson This new facility is disguised as just another house on the block Examining EPA’s Voluntary Management Guidelines   Water & Wastes Digest July 2006   By Marilyn Noah Guidelines strive to improve decentralized wastewater system performance A Growing Trend   Water & Wastes Digest March 2006   By Marlay B. Price Design-build offers time and cost savings while increasing quality and reducing litigation Sensible Land Use & Sustainable Development   Water & Wastes Digest January 2006   By Curtis J. Sparks Cluster wastewater systems using constructed wetlands offer ease of use in rural areas and beyond Water/Wastewater Utilities—Business Planning   Water & Wastes Digest December 2005   By Mike Freeman, Chris Fabian and Stefanie Mosteller Small and mid-sized utilities must understand business strategy, organization, management, finance, technology and operations The Changing Face of Distribution System Management   Water & Wastes Digest December 2005   By Steve Reiber, Ph.D Seizing an Opportunity for Expansion   Water & Wastes Digest August 2005   Tim Gregorski Despite concerns of product recitation in the marketplace, many U.S. companies are currently conducting very profitable business ventures in China with plans to do much more as the Chinese government spends billions of dollars upgrading the nation’s infrastructure. Keeping Odor Under Control   Water & Wastes Digest August 2005   By Ed Sullivan “We are very concerned about maintaining an odor cap,” said David Williams, project engineer at Shell Oil (Shell Manufacturing) Martinez Refinery, California “Our treatment pond is about 1/4 mile from a residential community. We’ve got a delicate situation where even just a slight amount of odor could arouse complaints from the community. So, we keep a close eye on it.” Decentralized Wastewater Systems   Water & Wastes Digest August 2005   By Craig Lindell In the new world of water, the command and control structures, and most of the language and processes that supported the public health and water pollution control approaches to wastewater management are not sufficient to address nonpoint pollution, the integrity of the coastal zone ecology, sustainable watershed standards or water reuse. Selecting Flow Monitoring Technologies for Your Agency   Water & Wastes Digest July 2005   By Patrick Stevens The EPA recognized the difficulty faced by municipalities as they try to sort through the performance claims by manufacturers of environmental equipment, and several years ago developed the Environmental Technology Verification (ETV) Program to verify performance of several types of air- and water-related equipment including flow meters. One Event You Can’t Miss   Water & Wastes Digest May 2005   Tim Gregorski, Editorial Director In a recent interview I conducted with AWWA Deputy Executive Director Paula MacIlwaine, more than 12,000 industry professionals are expected to attend. All in a Day’s Work   Water & Wastes Digest February 2005   By Tim Gregorski Ongoing water wars, responding to hurricanes and protecting watersheds part of the daily grind for the Southwest Florida Water Management District Ten Practices of Highly Effective Water Utilities   Water & Wastes Digest December 2004   By Janice A Beecher The concept of continuous improvement complements the idea of developing a water systems’ capabilities over time to ensure safe and reliable water service. Increasing Reliability while Reducing Maintenance Costs   Water & Wastes Digest December 2004   By Mark Granger The rapid growth of a large city in the south is overwhelming the current water distribution system and straining the already overworked staff. How to Skate Through an OSHA Inspection   Water & Wastes Digest December 2004 In those inspections last year, OSHA found 83,539 total safety violations, an 8% increase over fiscal 2002. Mishawaka Utilities Serves Up High-Quality Water   Water & Wastes Digest September 2004   By Wayne King Two-phase water system expansion in Indiana depends on technological advancements The Simple Life   Water & Wastes Digest September 2004   By Ben Beaudoin A PDA is able to download data from the datalogging equipment, therefore maintenance personnel can analyze the information and correct problems on site. NYC-DEP Wastewater Treatment Plants Eliminate Excess Waste   Water & Wastes Digest April 2004   By Jeremy Smith NYC’s plants treat about 1.4 billion gallons of wastewater from homes, businesses, schools and streets in the five boroughs every day, with water running through hundreds of pump stations and miles of sewers. Water/Wastewater Utilities Implement, Enhance System Security   Water & Wastes Digest April 2004   By Jan Gerston The mission of any security system is to detect, delay and respond to destructive action. Destructive action to a water system can range from vandalism, such as graffiti, to cyber sabotage all the way to a full-fledged terrorist attack on a major treatment plant. Interested in Saving Money? Control Your Life Cycle Costs   Water & Wastes Digest February 2004   By Tim Gregorski In-depth analysis of equipment life cycle costs and educated decisions by utility managers can help minimize unexpected expenses while maximizing production life. Pushing the Envelope   Water & Wastes Digest January 2004   Steve Whitlock Imaginative, innovative, and creative accurately describe the attitude Environmental Services Director Richard Hasko instilled into the Utilities Maintenance Department of Delray Beach, Fla. Opportunities Bring Cash   Water Quality Products August 2003   Wendi Hope King As many of us wonder when the economy will make its massive turn around, others of us feel that maybe this will be as favorable as it gets for a long time. We must make the best of it. To assist you, we offer our Annual Buyer's Guide complete with supplier and product listings, a product/service guide and an index of associations and government entities that may help advance you even further down the road to prosperity. PDF Version Lead Generation   Water Quality Products August 2003   Carl Davidson, Sales & Management Solutions Having enough leads allows you to attract and keep great salespeople. Nothing increases recruiting results like being able to say, "We provide the leads and appointments." It also increases production. Dealers who provide leads average twice the sales per salesperson as those who do not. The best thing you can do for your company is to lock yourself in a private room for a few hours and plan your marketing plan for the next 12 months. If you decide to do this exercise, here are a few areas you might consider. PDF Version Who's Really Running Your Dealership?   Water Quality Products July 2003   Carl Davidson The most profitable things you can do for your company are recruiting, training and managing great salespeople. PDF Version Avoiding Consumer Complaints   Water Quality Products June 2003   G.A. "Andy" Marken It's precisely at times like these that companies must be especially concerned about guarding and strengthening their customer relationships in the areas of product and service reliability to preserve the integrity of their operation. Consider taking a day to gather information on how your organization actually is operating from the standpoint of consumer protection. PDF Version Top 10 Signs Your Sales Career is Dying   Water Quality Products May 2003   Carl Davidson Here are the top 10 signs I have noticed over the years that are warnings your productivity as a salesperson is waning. I put them before you, not to be critical, but in the hope that recognizing the early warning signs may help you stay on top of your game for years to come. PDF Version Prospecting for Salespeople and Owners   Water Quality Products April 2003   Carl Davidson Prospecting is quite important to your career if you are in sales and to the company if you are in management. Often we get proficient at things we do not initially like if it is important. The following is a snapshot at just how important prospecting is. PDF Version Enhancing Your Leadership Skills   Water Quality Products April 2003   G.A. "Andy" Marken In these days of consolidation, downsizing and mergers and acquisitions, you need to be viewed as a person whose leadership qualities transcend your present firm and gives you value in the marketplace. PDF Version Focus on Organization, Practices and Technology Paying Off for Tampa   Water Engineering & Management April 2003   Barb Luck By focusing on people, practices and technology, the Tampa Department of Sanitary Sewers plant has achieved significant progress toward meeting its goal of becoming a world-class competitive organization. In order to facilitate people skills, a significant training and certification program was developed. Practices were evaluated and modified to support more flexible and productive employees. Technology was assessed with an eye toward achieving the best practices by using appropriate supporting technologies. PDF Version The New Communications Challenges for Business   Water Quality Products December 2002   G.A. "Andy" Marken there has been an increased demand for responsible and responsive management. Answering this call is a new breed of senior managers who will be challenged by all of the organizations' stakeholders. They, in turn, will challenge the total spectrum of an organizations' communications capabilities--internally and externally. PDF Version In Management, One Size Does Not Fit All   Water Quality Products December 2002   Carl Davidson Great salespeople learn to customize their sales presentations to the thousands of customer types. However, many owners and managers stop customizing when it comes to their employees. This article will look at some of the sales profiles you may have on your team and ways to get the most out of them. PDF Version Eight Ways to Build Employee Commitment   Water Quality Products November 2002   Adrian Gostick Creating a fairy-tale work environment begins with recognition. Your employees need it more than money, perks or titles. Here are eight tips regarding recognition. Remember these, and your employees may just start whistling while they work. PDF Version Straight Talk About Ethics   Water Quality Products October 2002   Carl Davidson Our industry seems racked with questions about ethics when, in my opinion, its real problems are problems of selling skills. But many market areas have seen fast-talking companies come in and turn the public against the water equipment industry. Let's take a look at the issues and the answers. PDF Version Conflict Resolution--Dealing with Hostile Audiences   Water Engineering & Management September 2002   Anthony J. Sadar, M.S. In order to help speakers cope and succeed in such challenging settings, the following general guidelines for effective public speaking are offered. PDF Version The 6 Rules of Never: What a General Manager Must Know About Technology to Thrive   Water Engineering & Management August 2002   Alan Manning You cannot apply technology without changing what people do or how they do it. The only way to get a return from technology is to have your staff specifically design a plan that involves all your utility's policies and procedures, assessing and modifying them to maximize the payback from integrated technology. This applies to utilities of any size. Technology must be implemented as a strategy to thrive, to grow and improve. PDF Version Workplace Injury Causes and Costs   Water Quality Products June 2002   Liberty Mutual Group The 10 leading causes of disabling workplace injuries account for 86 percent of the estimated $40 billion in wage and medical payments made to workers injured on the job in 1999, the last year for which data are available, according to the second annual Liberty Mutual Workplace Safety Index by Liberty Mutual Group. PDF Version Recipe to Outside Sales Success   Water Quality Products June 2002   Jason B. Schell and Peter Strain, Water Depot University There are 10 ingredients to a successful sales team. Read the following 10 items to see if your sales force measures up. PDF Version Cold or Gold?   Water Quality Products June 2002   By Carl Davidson Remember that opportunity is calling your company every day. Take a moment to ask who is answering and are they turning those calls into cold or gold? PDF Version Electric Deregulation Provides Opportunity for Wastewater Treatment Facility Owners   Water Engineering & Management June 2002 A recent federal court decision discusses the factors to be considered in determining civil penalties under the Clean Water Act for alleged National Pollution Discharge Elimination System (NPDES) permit violations. United States v. Allegheny Ludlum Corporation, 187 F. Supp. 2d 426 (W.D. Pa. 2002). Although the case involved an industrial firm defendant, the court’s analysis may be instructive for utility wastewater systems. PDF Version Hedging Your Hiring Bets   Water Quality Products May 2002   Carl Davidson Whom you hire is an important decision. The right candidate will bring sales and profits to your company. The wrong one can mean serious losses and lawsuits. On average, you invest $20,000 in potential profit, training and payroll in each new candidate. Here are some tips from great sales managers as to how to make the right choice of whom to hire. PDF Version Bottled Water Quality   Water Quality Products May 2002   Barbara L. Marteney and Kristin Safran, National Testing Laboratories Due to growing concerns about environmental contamination from industry and the use of everyday products as well as fears of intentional tampering of water supplies, people are becoming more conscious of water quality. Letting your customers know that bottled water is regulated by the U.S. Food and Drug Administration (FDA) as a food product and that it is safe is an important part of your business. PDF Version Ten Low-Cost Steps to Keep Employees from Job Hunting   Water Quality Products April 2002   G.A. “Andy” Marken, Marken Communications, Inc The primary motivation for individuals who are job hunting seldom is simply a bigger paycheck. There are low-cost efforts you can undertake to retain the people you want to keep. PDF Version Getting Paid to Listen   Water Quality Products March 2002   Carl Davidson Is there a job out there where you get paid big bucks to listen? I mean sitting with someone over a coffee and just listening? You may guess a psychiatrist or lawyer and that would be correct. The truth is, all of us in the sales profession get paid big bucks to listen. Manzanar   Water Engineering & Management February 2002   Mike Harrington Two months after the bombing of Pearl Harbor (December 7, 1941), President Franklin D. Roosevelt signed Executive Order number 9066, calling for the relocation of Japanese American citizens and aliens. The order authorized the secretary of war to exclude citizens and aliens of Japanese descent from the West Coast as a security measure against sabotage and espionage. This order empowered the round-up of 70,000 U.S. citizens of Japanese descent and 42,000 resident aliens. PDF Version Legionella Management and Monitoring: Part 2   Water Quality Products February 2002   Paul S. Warden, Kristen S. Fallon, Ph.D., M.S.E.L., & Colin R. Fricker, Ph.D. Well-designed water distribution and cooling systems, coupled with sound management and operational procedures, are essential to control Legionella in industrial facilities—and a monitoring program should not be considered as a replacement. However, most experts even those ill-disposed towards routine Legionella monitoring, would agree that monitoring should be considered if enough legionellosis risk factors apply to the system in question. No management program, regardless of its treatment, maintenance or monitoring components, can guarantee the absence of future legionellosis, but prudent operational practices combined with ongoing review of risk factors will allow facility managers to minimize exposure to Legionella and to its legal consequences. PDF Version Wasted Time, Money and Energy   Water Quality Products February 2002   G.A. “Andy” Marken, Marken Communications, Inc. It’s too bad that so many water management and manufacturing firms waste so much money on public relations (PR) activities that have little or no impact on the press or, more importantly, on their prospective customers. PDF Version Smart Management Through the Downturn   Water Quality Products January 2002   G.A. "Andy" Marken, Marken Communications, Inc. Not since l990 have we seen a downturn in the economy as we have for the past five months. Most indicators point to only a mild improvement through the middle of this year. While the downturn?okay, recession?was tough in the early 1990s, you have to go back to the early 1980s to see one that had the global scale as the one we?re experiencing now. PDF Version Creating a Positive Image   Water Quality Products January 2002   Walt Denny, Walt Denny, Inc. Whether you?re marketing commodity products or highly specialized services, your success rides heavily on your ability to project the right company image?to create and sustain a positive "buzz" among consumers and business and trade press about who you are and what you have to offer. A strong PR program can provide the visibility and credibility needed to put you on the radar screens of the right people, while instilling a sense of confidence and goodwill in their minds about your company, products and services. PDF Version How Many Demos is a Full Day's Night?   Water Quality Products January 2002   Carl Davidson Recently, several salespeople and managers told me they don't believe a reasonable person can average a minimum of two demos per day as we recommend on our recorded training videos. Are we leaving out important practical considerations? This article will take a look at this issue and help you make this important decision. Your financial success is determined by the decisions you make, so choose wisely. PDF Version Are We a Target for Terrorism? One Small Community’s Efforts at Prevention   Water Engineering & Management January 2002 The security measures for Community Water System are based on the established credo "detect, delay and respond." PDF Version Beyond the Hype of CRM   Water Quality Products December 2001   Lorraine Keating, Prism Visual Software For water treatment companies, automated Customer Relationship Management (CRM) software is a necessity for becoming a successful, well-organized and customer satisfying business. CRM software integrates daily business routines inside the office and on the road and takes care of repetitive and organizational tasks reliably and consistently. So look for the right CRM software product to get beyond the CRM hype into the down-to-earth improvement of your daily operational challenges. PDF Version Can Technology Help You Sell More? Part 2   Water Quality Products November 2001   By Carl Davidson Last month, I discussed a few ideas on tossing your selling techniques into the new century by utilizing available technologies. This month lists a few more selling ideas that have proved themselves worthy of a salesman’s efforts. PDF Version Utilities Rethink Failing Maintenance Strategies   Water Engineering & Management November 2001 To ensure utilities achieve Quality of Service (QoS) targets in a cost-effective manner, Convergent Europe’s asset performance team has developed a unique reliability centered maintenance (RCM) practice designed to support utilities in transforming the effectiveness of asset management programs. PDF Version In Need of an Economy Upswing   Water Quality Products October 2001   G.A. Marken, Marken Communications, Inc. Historically, the economy improves only when people are convinced that it is improving. Apparently, the Bush Administration hasn’t been all that convincing because the economy isn’t steadily improving. At least, not according to corporate managers and, most importantly, not according to consumers. PDF Version Can Technology Help You Sell More?   Water Quality Products October 2001   Carl Davidson Many of us went into sales because we were good with people and bad with paper work. As a result, many of us have shied away from changing technology during the last few decades. PDF Version Facts Get in the Way of Winning Customers, Marketshare   Water Quality Products September 2001   G.A. "Andy" Marken, Marken Communications, Inc. Despite leading market research firms that show solid marketing has a cumulative effect, management often views the marketing budget as an expense rather than an investment. It?s time for managers to nail down marketing plans. PDF Version City Develops Risk Management Plan   Water Engineering & Management September 2001 The objective of the RMP was to protect the environment from an accidental release of hazardous materials. PDF Version VSP Approach to Improve Customer Service   Water Engineering & Management September 2001 The District of Columbia Water and Sewer Authority (DC WASA) has entered a Vertical Service Provider (VSP) partnership with ORCOM to replace its current water billing system. PDF Version Non-Discharge Lagoon/ET Wetland Technology for Small Wastewater Treatmnet Facilities   Water Engineering & Management August 2001   William Li, P.E. A non-discharge wetland system can help small wastewater facilities avoid the burdensome regulatory monitoring compliance and record keeping required for a discharge system. PDF Version Packing and Positioning   Water Quality Products June 2001   Carl Davidson There are two pillars to success in our industry that some salespeople overlook. They make a big difference to sales and profits and deserve some study. They are what separates the big earners from the not-so-big earners. PDF Version Duty Calls For Local Awareness   Water Quality Products May 2001   Wendi Hope King Editorial: May 6—12 is National Drinking Water Week (NDWW). It is our duty and opportunity as water professionals to make this week work for us by incorporating local companies, expertise and even the Water Quality Association (WQA) into NDWW. PDF Version Top 12 Things We All Do That Kill the Close   Water Quality Products April 2001   Carl Davidson Sometimes we are so close to the sale we can taste it until we do something that kills it in its tracks. To prevent us all from doing this, here are the top 12 things we all do sometimes to kill the sale. PDF Version A Leading Team   Water Quality Products March 2001   Wendi Hope King, WQP Staff After nine months of silence, the Osmonics team emerges renewed and ready for a future full of success. PDF Version The Crisis Counselor   Water Quality Products March 2001   G.A. Marken Business trips give you an excellent chance to catch up on your reading since you’re isolated on a plane for two to three hours. So there was no better time to review Jeff Caponigro’s, The Crisis Counselor (Contemporary Books), a guide to managing business crises, than the round-trip flight from San Francisco to New York. PDF Version I've Never Met a Rich Sharecropper   Water Quality Products March 2001   Carl Davidson Sharecroppers are poor tenant farmers. They farm the land for the owner in exchange for a share of or percentage of the crops they produce for the owner. They do what they are told and have no land to farm themselves. PDF Version Managing Discontinuous Change in the Water Industry: Part 2   Water Engineering & Management February 2001   O. Mark Marcussen Structure plays an important role in the pursuit of excellence in executing selected activities. In most industries there are three types of players: the Innovators, the Imitators and the Inheritors. PDF Version Privatize Without a Contract   Water Engineering & Management February 2001   Don Renner The manner in which your plant performs its function and operation as well as the physical appearance of the plant and personnel often are perceived differently by the public and administrative leaders of the community than by the operating personnel. PDF Version International Business: The Business Card   Water Quality Products January 2001   Eric Aparnieks Have you ever wondered why we carry business cards? If you ever stopped to think about it, they really are unique in many ways. Guest Editorial: Federal Grant Program Merits Support of Wastewater Industry   Water Engineering & Management January 2001   Lamont W. Curtis, P.E., DEE Federally mandated upgrades to wastewater collection systems and treatment plants that do not comply with clean water standards are placing a heavy financial burden on America's cities and counties. PDF Version Managing Discontinuous Change in the Water Industry: Part 1   Water Engineering & Management January 2001   O. Mark Marcussen Managing during a pattern of change is one thing; dealing with unforseen changes is another. This article provides observations of how managers operate effectively in treacherous times. PDF Version Oh Yeah? Well, I Quit!   Water Quality Products December 2000   Carl Davidson I was giving a seminar last week when one of the managers attending said, "You can’t tell people to work hard in this job market or they just quit." The other managers agreed. Global Yet Local: An Interview with Andrew Seidel of Vivendi Water.   Water Engineering & Management November 2000   Bill Swichtenberg President and COO of Vivendi Water North America talks about the company's mission. Who Are You Most Like?   Water Quality Products November 2000   Carl Davidson We have observed that great salespeople spend a lot of time examining their attitudes and habits and selling themselves everyday on the ones that lead to success. Success requires recharging and selling yourself everyday. Look at the chart and see which column best describes you. Innovative Market Expansion: The New Office Coffee Service Operation   Water Quality Products October 2000   Patrick Rolfes In this time of competition, a new opportunity exists for bottled water suppliers: the addition of the office coffee service (OCS). Surge Suppression Protects Utility Authority   Water Engineering & Management September 2000 With its 34 water wells and 280 sewage lift stations, the Escambia County Utility Authority (ECUA) in Pensacola, Fla., is the largest water provider and wastewater manager for a population of about 85,000 in the Florida Panhandle. It also is extremely prone to lightning strikes. Optimizing the Water Business Enterprise   Water Engineering & Management September 2000   Terrance M. Brueck and Paul G. Cassidy A value chain approach to running a water business can break down organizational barriers to improve performance throughout the enterprise. Best Meter Management Practices for Water Utilities   Water Engineering & Management August 2000   Donald L. Schlenger, Ph.D. Meter management practices directly affect a water utility’s competitive position in the marketplace. Not only does the meter serve as the "cash register" for the utility, but it also offers unique opportunities to improve productivity and enhance customer service. Understanding Organizational Climate: Start Minimizing Your Workforce Problems   Water Engineering & Management June 2000   Rob Altmann Although many U.S. businesses are experiencing increased demands for their products and services, it is becoming increasingly difficult for them to maintain an elevated status within their respective industries. Collaboration: Personal Power, Not Position Power, Part II   Water Quality Products May 2000   G.A. "Andy" Marken The following article is part two of a two-part series that began in the April issue. The most valuable asset a leader of any kind can have is the ability to determine the strengths and weaknesses of key people and leverage their talents and interests so they deliver results for the program and themselves. Fleet and Distribution Outsourcing   Water Quality Products April 2000   Ralph K.F. Stockmayer Should a water quality company consider distribution or fleet outsourcing? Water Resources Management in Grand Turk - Part 2   Water Engineering & Management April 2000   Fernando Pérez Monteagudo and María Fernandez Miquel The first part of this article traced water resources development, its quality and the demand in Grand Turk. It appeared in the March issue. Water Resources Management in Grand Turk - Part 1   Water Engineering & Management March 2000   By Fernando PÚrez Monteagudo and Marâa Fernandez Miquel The Turks and Caicos Islands (TCI) are located 575 miles southeast of Miami and 100 miles north of Hispaniola. The capital, Cockburn Town, is on Grand Turk Island. These islands are expected to experience a real estate and tourism boom1 and water will be a limiting factor in this expected development. Lessons From the Field: Private Sector Involvement in Water Projects   Water Engineering & Management February 2000   Zane O. Gresham and Katherine E. Shlaudeman Renewing a Leader Brick By Brick: An Interview with Calgon Carbon's Jim Cederna   Water Engineering & Management February 2000   Bill Swichtenberg Managing People: Your Most Difficult, Most Rewarding Task, Part II   Water Quality Products February 2000   G.A. "Andy" Marken When you really understand yourself and your interrelationship with people who work with and for you, everyone can accomplish more. The following article is continued from the January issue. Managing People: Your Most Difficult, Most Rewarding Task   Water Quality Products January 2000   G.A. "Andy" Marken To be an effective manager you must know yourself by examining your motivation for working and wanting to own or run a business. Unless you feel people can be enhanced, developed and "grown," you will undoubtedly be unhappy and unproductive, and more importantly, you will be counterproductive to those you manage. What Customer Service Means for You   Water Quality Products January 2000   Carl Davidson Many of us talk about how we make customers our number-one priority. But surprisingly, this area is sometimes cast aside, lacking the necessary effort or without solid direction. Plant-wide Monitoring, Control Using the Facility Environmental Management and Monitoring System   Water & Wastes Digest January 2000   Rita Bellini-Goetze Energy-Efficient Retrofit Saves Electricity and Money for Wastewater Plant   Water Engineering & Management January 2000   Joseph Polaski and Greg Schmalz Strategic Alliance Creating New Business Opportunities for Companies, Part II   Water Quality Products December 1999   Eric Aparnieks This is the last part of a column that began in November. Forming an alliance with a Canadian company can offer your organization a strong partner. Fishing for Good Employees   Water Quality Products November 1999   Mike Henning Privately owned companies need good outside employees to grow and remain profitable. They need excellent outside managers for running smoothly, receiving fresh perspectives and ideas, to mentor inside managers and support the owners. But keeping employees on board can be more difficult than hiring them Strategic Alliance Creating New Business Opportunities for Companies, Part I   Water Quality Products November 1999   Eric Aparnieks Cooperation often takes many forms—everything from joint ventures to both simple and complex licensing agreements. One such partnership that has been successfully employed for some time in the business world but is now gaining a new following is the idea of forming strategic alliances. Rentals vs. Sales: Who Decides?   Water Quality Products September 1999   Carl Davidson If you want to get all the sales you can get, there is only one person who can decide if it should be a sales or a rental, and that person is the customer. The Importance of Enhancing the Image of Engineers   Water Engineering & Management March 1999   Robert L. Sylar, P.E. This article details why the National Society of Professional Engineers is tryinbg to improve public knowledge of the role engineers play in society. Investing in People and Technology:   Water Engineering & Management March 1999   Molly Whitehead mproving Employee Efficiency Abstract:As much as treatment facilities rely on effective equipment to perform, this facility's management realized that staff morale and efficiency is much more important to the steady running of the system. Computer System Provides a Strategy for Integration   Water Engineering & Management February 1999   John Jennow, George Madden and Thomas G. Valorose One water authority needed to find software that could integrate three separate and distinct systems into one compatible unit. Bill Processing Simplified by the Internet   Water Engineering & Management November 1998   Kara Wipf Sending and paying bills online can reduce paper waste and save a significant amount of money for the billing company. Wastewater Treatment Plant Complies with EPA's Risk Management Plans   Water Engineering & Management October 1998 Hot Dip Galvanizing Protects Plant from Corrosion for Decades   Water Engineering & Management September 1998 SRP's SPATIA Optimizes Management of Business Environment   Water & Wastes Digest September 1998   Mark Estes Achieving Good Data Management   Water Engineering & Management July 1998   Chris Chalfant, P.E. Data can be gathered from any source, but to make it useful it must be given structure using a good data management system. Planning for the Unthinkable: Process Safety and Risk Management Planning   Water Engineering & Management July 1998   Wade Whitlock Just when you thought you have worked around every safety regulation, new regulations appear. Here is what's in store for you this time. Sustainable Development Study Yields Good News for Developers and the Environment   Water Engineering & Management May 1998 A Prince George's County, Maryland, study in sustainable development has yielded beneficial results for both developers and the environment including reduced construction cost, higher lot yield and cleaner water. Sewer Infrastructure Management: New Concepts and Tools for Your Collector System   Water Engineering & Management February 1998   Thomas J. Day This article details the new automation systems that are being designed for sewer system monitoring and managing. Net System Prevents Field Service Personnel Fall-through   Water & Wastes Digest January 1998 Privatization of Wastewater Treatment Facilities: Promising Opportunities,   Water Engineering & Management November 1997   Timothy J. Donnellon, CPCU, P.E. rivatization Abstract:The revision of IRS tax codes has encouraged a flurry of utility privatization, creating numerous opportunities for the private sector. City Receives Rebate for Wastewater Utility Upgrade   Water Engineering & Management October 1997 Work Management Project to Save LA Department $3 Million Per Year   Water Engineering & Management October 1997 Long-Term Lease of Treatment Systems Becomes an Option   Water Engineering & Management October 1997   Dan Soltis In a 25-year test case, Cranston leases its public wastewater assets, allowing the private sector to make necessary capital improvements. Citizens Advisory Groups: The Pluses, The Pitfalls and Better Options   Water Engineering & Management October 1997   George F. Farris When should a utility initiate an advisory group, how should the group be set up and how can it be kept under control? Company Saves Money with New Customer Information System   Water Engineering & Management September 1997 Education Program in Place at New Wastewater Treatment Facility   Water Engineering & Management September 1997 Pulling the Plug on Corrosion   Water Engineering & Management September 1997   Todd Hart Proper maintenance programs and advanced coatings have helped a New York resort town battle corrosion at their wastewater plant.