Avoiding Consumer Complaints   Water Quality Products June 2003   G.A. "Andy" Marken
It's precisely at times like these that companies must be especially concerned about guarding and strengthening their customer relationships in the areas of product and service reliability to preserve the integrity of their operation. Consider taking a day to gather information on how your organization actually is operating from the standpoint of consumer protection.
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Conflict Resolution--Dealing with Hostile Audiences   Water Engineering & Management September 2002   Anthony J. Sadar, M.S.
In order to help speakers cope and succeed in such challenging settings, the following general guidelines for effective public speaking are offered.
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Bottled Water Quality   Water Quality Products May 2002   Barbara L. Marteney and Kristin Safran, National Testing Laboratories
Due to growing concerns about environmental contamination from industry and the use of everyday products as well as fears of intentional tampering of water supplies, people are becoming more conscious of water quality. Letting your customers know that bottled water is regulated by the U.S. Food and Drug Administration (FDA) as a food product and that it is safe is an important part of your business.
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Pumping Up Big John   Water Quality Products April 2001   Metropolitan Industries
The John Hancock building, located on Chicago’s Magnificent Mile, needed to revamp its entire pumping and reservoir system without shutting off water to the building’s residents.
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Collaboration: Personal Power, Not Position Power, Part II   Water Quality Products May 2000   G.A. "Andy" Marken
The following article is part two of a two-part series that began in the April issue. The most valuable asset a leader of any kind can have is the ability to determine the strengths and weaknesses of key people and leverage their talents and interests so they deliver results for the program and themselves.

Collaboration: Personal Power, Not Position Power, Part I   Water Quality Products April 2000   G.A. "Andy" Marken
In today’s virtual organizations people increasingly work in teams made up of people from different departments and, in many instances, with people who are outside of the company. The challenge is to gain the cooperation of individuals you have no control over.

Keeping the Family and Business Together   Water Quality Products March 1997   Edwin A. Hoover
The complexity of family businesses begins when three overlapping systems compete for attention.